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Have you ever been on the receiving end of a thoughtless interactor? Have you ever been approached by a person whose thoughtlessness in their communication to you created irritation? An interaction that simply bamboozled you in its obliviousness and immediately annoyed you? Someone who just made you shake your head in disgust and ask:
- Why are you emailing, texting, or calling me at inopportune moments?
- Why are you sending massively verbose documents and requiring feedback via email?
- Why do you think that I don’t want to interact with you?
As a thoughtless interactor could it be that you are on the receiving end of these negative client/customer* situations?
- Because you haven’t taken the time to get to know me enough to gauge how I will take your message. Stop charging ahead with what you want from me before you understand me.
- Because you keep making more work for me. Stop adding things to my to-do list and make it easy for me to talk to you.
- Because I don’t like your thoughtless approach to getting what you want from me. Stop and think before you create an interaction.
Basic human interaction design principles centre around lessening the ‘cognitive burden’ on the client or customer of the interaction. Many daily interactions could be better with a small dose of human interaction common sense!
Basic interaction design principles would encourage us all to:
- Understand the client/customer & their world
- Know your role in interacting with the client / customer
- Craft your messaging, medium, & response required from the client / customer to fit or exceed their expectations
- Follow through & follow-up to create follower-ship (the making of advocates)
- Be fun, different, & a breath of fresh air (apply the power of positivity)
Let’s all be thoughtful interactors! Huzzah!
*Remember that everyone you interact with is your client or customer in one way or another. When in doubt follow the chain of customer-ship.
Here is a video of two bots having a chat by Igor Labutov, Jason Yosinski, and Hod Lipson of the Cornell Creative Machines Lab. I find it wonderful that two bots, created by man and machine, still have the same issues communicating that most of the world does. In fact if you try to read into it and blow the metaphors out of proportion you see how this robo chatter can relate to the entire history of the western world, just think like an undergrad, I know you can do it.
Really do watch the video its so funny.
Check out the original engadget post that Cora Albrecht shared on G+, after all that’s where I learned of this cool thing.
This is a concept video for the project Kate Saunderson and I are embarking on as we speak.
Live Ideation by Alicia Dudek & Kate Saunderson is licensed under a Creative Commons Attribution-Share Alike 3.0 Unported License.
Based on a work at www.youtube.com.